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Green Bike Berlin GmbH grants a general guarantee on all mechanical and electronic components of the bike. The warranty period is 2 years from the date of purchase on the e-bike and 2 years on the battery, which you receive from us free of charge when you purchase it. 
You can take your new companion with you on the train or in the mobile home, while trekking or camping without having to worry, because we are always there for you across the board. 
As part of your guarantee, we not only grant a general guarantee on all mechanical and electronic components of the bike, but also offer you extensive service options:
• If material or manufacturing defects occur within the guarantee period, we, as the guarantor, grant one of the following services of your choice within the framework of the guarantee: free repair of the goods or free replacement of the goods for an equivalent item.
• 24/7 technical customer service – no matter where you are and what problem occurs, you are welcome to contact us around the clock and our friendly mechanics will be happy to help you!
• If your bike needs to be repaired, you can send it to us with the DHL service.
• Our mobile bicycle service is also there for you! We come to your home with our mobile bike workshop and are happy to repair your bike for free on your doorstep!
• We are also happy to offer you the option of booking a 2-year additional guarantee for just 89 euros.
If you have any questions, messages or comments, please contact our customer service – we are always there for you!

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